Refunds & Exchanges


Refunds & Exchanges

We are happy to refund or exchange your purchase within 14 days should you not be entirely satisfied with your products.

 Please ensure goods are:

  • Unused/unworn, in the same condition you received it
  • In its original packaging

Please notify AURA EVE (hello@auraeve.com.au) should you request a refund or exchange within 5 days of the purchase date.

Postage and handling costs will not be covered by us for the return or exchange of goods. Shipping back to us is your responsibility so please make sure you post via a trusted method. AURA EVE is not responsible for packages should they not reach us. Please retain your proof of postage.

Please ensure a self-addressed prepaid satchel is enclosed if you wish to exchange an item. 

Return Address:

AURA EVE
PO BOX 5948

MAROOCHYDORE BC QLD 4558

 

Warranty

We offer a 90 day replacement warranty on all items. For replacement, please return damaged items to our postal address.